Discover how Urgent Mudra is focused on creating a convenient, transparent and digital experience for eligible customers looking for short-term personal loan solutions.
Please review our refund and cancellation guidelines carefully before submitting an application or making any payment through the Urgent Mudra platform.
Loan applications, processing activities and charges are subject to applicable terms, lender policies and the relevant loan agreement or Key Fact Statement.
This policy explains the general process applicable to cancellation requests, refunds and payment-related issues associated with services available through Urgent Mudra.
A user may request cancellation of a loan application before approval, subject to the stage of processing and applicable lender or service-provider policies.
Processing fees or other applicable charges, where clearly disclosed and lawfully charged, may not be refundable once the relevant processing or service activity has commenced, subject to applicable law and the applicable agreement.
Once a loan has been approved, cancellation may be subject to the terms communicated by the relevant lending partner and the applicable loan documentation.
Once loan funds have been disbursed to the borrower's designated account, the borrower remains responsible for repayment according to the applicable loan agreement.
If a user accidentally makes a duplicate payment, the user should contact customer support promptly with transaction details so that the payment can be reviewed and reconciled.
Where an amount is debited from a user's account but the transaction is unsuccessful, the transaction may be subject to reversal or refund according to the applicable payment service provider's process.
Approved refunds will generally be processed through the original payment method or another appropriate channel, subject to payment-provider processing timelines.
Cancellation requests should be submitted through the official Urgent Mudra contact channels. Users may be required to provide their registered mobile number, application reference and relevant transaction details.
Amounts that have been validly charged for services already provided or processing activities already completed may not be refundable, where permitted by applicable law and the relevant terms.
Payments processed through third-party payment gateways or service providers may also be subject to their respective terms, settlement procedures and refund timelines.
For refund, cancellation or payment-related queries, please contact Urgent Mudra through the official contact details published on our website. Please keep your transaction reference and registered contact details available.
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